The average policy renewal time at New Mexico Mutual used to be 20 minutes. With RPA, it’s five minutes. A subprocess like policy assignment that used to require a minute of someone’s time is now completed in ten seconds or less by the RPA bot. Across a full workday at New Mexico Mutual, these improvements give three and a half hours back to staff. Moving forward, New Mexico Mutual isn’t limiting RPA to policy renewals. “We have also built two additional RPA bots for our claims department and one to assist in business analytics,” says De Bruijn. And the rest of the business has noticed. “In 2022 we’ve already gotten a lot of requests from our business teams. So we are going to continue that growth and automation.”

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