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Sanjeev Pant, September 11, 2023
What does ‘Citizen-Centric’ Mean?
“Citizen-Centric” is a term used primarily in the context of government and public services. It refers to a model where services, policies, and decision-making processes are designed around the needs and experiences of the citizens. The goal is to improve the quality, accessibility, and effectiveness of services, to increase transparency and accountability, and to foster greater civic participation and engagement.
In a citizen-centric model, citizens are not seen as passive recipients of services but as active participants in their design and delivery. This can involve a range of approaches, from surveys and public consultations to more active forms of co-design and collaboration.
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In recent years, the concept of citizen-centric design has also been applied to digital services, with a focus on making websites, applications, and digital platforms as user-friendly and accessible as possible. This often involves techniques from the field of user experience (UX) design.
It’s important to note that becoming truly citizen-centric can be a complex and challenging process, requiring changes at many levels of an organization. It involves not just changes in design and delivery of services, but often also changes in organizational culture, structure, and decision-making processes.
What Does “Citizen-Centric Identity” Mean?
“Citizen-Centric Identity” refers to an approach for identity management that places the individual citizen at the center. This perspective emphasizes the rights of individuals to control their own personal information, and it ensures that their privacy is respected.
Under this model, citizens have control over their own identity data and who can access it. They can decide which parts of their identity they wish to share and with whom. This could apply to various contexts, from online interactions to transactions with government or businesses.
The goal is to empower individuals and give them more control over their personal data, rather than having their information controlled, and potentially exploited, by large organizations. In addition, by enabling individuals to manage their own identities, this approach can potentially provide more accurate and up-to-date information, since individuals are in the best position to know their own personal details and circumstances.
Key challenges with implementing a citizen-centric identity system:
- Balancing the need for privacy and control with the need for security and convenience
- Ensuring that individuals can easily prove their identity when required
- Preventing undue risk of identity theft or fraud
- Designing the system to be user-friendly and accessible to all users
- Accommodating users with varying levels of technical skills and access to technology
How can PMsquare Cloud Subject Matter Experts help:
PMsquare GenAI Analytics Advisory Services (GAAS) provides clients with holistic recommendations for GenAI analytics modernization, considering philosophical, organizational, and technological realities to create a lasting and adaptable Next-Gen Data Driven Application Transformation practice supported by scalable, cost-effective technologies.
PMsquare Innovation’s Rapid Data & App Lab offering provides businesses with an accelerated environment for data exploration, analysis, and experimentation through personalized user experience using the powerful tools and services available on the Amazon Web Services (AWS) platform to build out a Citizen-Centric Identity
The Data Lab offering is designed to help organizations unlock the full potential of their data, drive innovation, and make data-driven decisions through Application Transformation.
A fixed-fees, time-bound offering allowing our customers to get from ideation to tangible execution in less than 4 weeks using PMsquare proven squad-based delivery model.
