		Platinum	Gold	Silver
	Thrive: The Cognos Health Check… That is Always On	✓	✓	ADD ON
	CogBox Premium Custom Controls	✓	ADD ON	ADD ON
	Secure Cloud Hosting	ADD ON	ADD ON	ADD ON
ON DEMAND SERVICE	ASSISTANCE WITH ANALYTICS CONTENT CREATION
	Develop new analytics content	ADD ON	ADD ON	ADD ON
	Assist with report development/troubleshooting
	Assist with report performance enhancements
	SOFTWARE UPDATES & MAINTENENCE
	Minor version and fixpack upgrades
	Application of interim fix releases
	ENVIRONMENT ADMINISTRATION
	Investigate non-development related issues
	Add images and custom control javascript files to server
	Create and maintain links to external file system locations for reports
	Create, maintain, and troubleshoot routing rules
	System down troubleshooting
	Apply customer-provided custom themes, palettes, views, & extensions
	Upload and maintain custom visualization library
	Delete unusued reports and object to maintain a clean environment
	Create and maintain distribution lists
	Enrich FM packages for use with Exploration tool
	Create and maintain printers
	Create and maintain a folder organization strategy
	Secure Cognos folders and objects
	Create and maintain system metrics
	Load Data Server schemas
	Troubleshoot system errors
	Migrate content from one environment to another
	Manage schedules
PROACTIVE SERVICE	DAILY
	System-up check prior to start of business day
	Monitor scheduled reports and jobs for failures
	MONTHLY
	Identify top non-development related errors
	Provide analysis and recommendations for addressing top errors
	Provide insights into analytics content page
	Monitor and tune services and processes based on usage
	Monitor license usage and compliance
	Remove java heap dump files or other excessively large log files
	Verify nightly backups running correctly
	UPFRONT / ONBOARDING
	Onboard to PMsquare support ticketing system
	Assign delivery manager to support account
	Initial onboarding session with development team
	Initial environment documentation
	Set up nightly content backups in Cognos Administration
	Set up scheduled Query Service maintenance tasks
	Set up scheduled Content Store consistency checks
	Set up scheduled content archival and removal tasks
	Design and implement a report output version strategy
	Import sample templates, reports, audit reports and visualizations
	Set up query service maintenance tasks
	Set up and maintain capabilities
	Set up and maintain collaboration settings
	Starting at	$14,500/mo	$10,500/mo	$6,500/mo

		Platinum	Gold	Silver
	SECURE CLOUD HOSTING	ADD ON	ADD ON	ADD ON
ON DEMAND SERVICE	ASSISTANCE WITH ANALYTICS CONTENT CREATION
	Develop new analytics content	ADD ON	ADD ON	ADD ON
	Assist with report development/troubleshooting
	Assist with report performance enhancements
	SOFTWARE UPDATES & MAINTENENCE
	Minor version upgrades
	Application of interim/bug fix releases
	ENVIRONMENT ADMINISTRATION
	Investigate non-development related issues
	Add images and custom code files to server
	System down troubleshooting
	Apply customer-provided custom themes, palettes, views, & extensions
	Upload and maintain custom visualization library
	Delete unused reports and objects to maintain a clean environment
	Create and maintain a folder/content organization strategy
	Secure analytics content within application
	Create connections to data sources
	Troubleshoot system errors
	Migrate content from one environment to another
	Manage schedules
PROACTIVE SERVICE	DAILY
	System-up check prior to start of business day
	Monitor scheduled reports and jobs for failures
	MONTHLY
	Identify top non-development related errors
	Provide analysis and recommendations for addressing top errors
	Provide insights into analytics content page
	Tune analytics application for optimal performance based on usage
	Monitor license usage and compliance
	Verify nightly backups running correctly
	UPFRONT / ONBOARDING
	Onboard to PMsquare support ticketing system
	Assign delivery manager to support account
	Initial onboarding session with development team
	Initial environment documentation
	Set up nightly content backups
	Set up scheduled application/content maintenance tasks
	Design and implement a report output version strategy
	Set up and maintain collaboration settings
	Starting at	$14,500/mo	$10,500/mo	$6,500/mo

		Platinum	Gold	Silver
	PMsquare Starter Turbo Integrator Processes	✓	✓	ADD ON
	PMsquare Blueprints	ADD ON	ADD ON	ADD ON
	Cloud Hosting Services	ADD ON	ADD ON	ADD ON
ON DEMAND SERVICE	ASSISTANCE WITH ANALYTICS CONTENT CREATION
	Additional, on-going development	ADD ON	ADD ON	ADD ON
	Assist with report development/troubleshooting
	Offer guidance to Power Users for PAW and PAfE report development
	Up to monthly working sessions with end users
	SOFTWARE UPDATES & MAINTENENCE
	Minor version and fixpack upgrades
	Application of interim fix releases
	ENVIRONMENT ADMINISTRATION
	Add/Remove users from system
	Assist with logging PMR tickets with IBM Support
	Modify user group assignments and group permissions
	Edit Dimension elements and Attributes
	Review system automated email alerts
	Troubleshoot system shutdowns/and restart services
	Proactive assessment of system usage and suggest system enhancements
	Edit/Validate Hierarchy structures
	Troubleshooting Turbo Integrator processes
	Troubleshooting Rule calculations
	Initial assessment for non-development issues
	Performance tuning of Turbo Integrator processes

	Build new PAW hierarchies
PROACTIVE SERVICE	DAILY
	System-up check prior to start of business day
	Verify nightly chores and backup processes are running properly
	MONTHLY
	Log file maintenance
	Monitor license usage and compliance
	Assist with monthly metadata and data updates
	Roll forward system time parameters and validate monthly reports

	MONTHLY
	Maintain file system folders and proper organization of report locations
	Perform annual system maintenance
	Create new versions annually
	Rollover net income annually, where applicable
	UPFRONT / ONBOARDING
	Onboard to PMsquare support ticketing system
	Assign delivery manager to support account
	Initial onboarding session with development team
	Initial environment documentation
	Create email alerts for Turbo Integrator processes
	Provide proactive assessment of system usage
	Suggest system enhancements
	Starting at	$14,500/mo	$10,500/mo	$6,500/mo